COO Corner: Behind The Scenes At Kline And CompanySeptember 16, 2019
From the Desk of Sheree M. Defeo
Chief Operating Officer
In the November 2017 issue of DCAA Compliance News, Fred Kline shared that “Harvard University concluded that satisfied clients are only possible when the team that serves them is happy and satisfied as well. We ascribe to that philosophy.”
Indeed, as we celebrate our 25th anniversary, we can point to the team approach to both the quality of our work, and the client satisfaction we enjoy. We are proud of our staff and the ability to work as a unified team. It’s a requisite skill for employment. We strive for continuous improvement, as I am sure you do as well. So let us know if you have any suggestions whatsoever. We are here to do superb work! We’re focused on team growth as well, both in terms of additional personnel and professional development. With this in mind, we’re focused on making sure our team has the right tools and training to excel in their performance, with consistent systems in place to ensure quality. Your government contract proposals should include what’s required so that your team can do their jobs well, and that the company has the right systems in place; an adequate accounting system, proper timekeeping tools and policy, and training.
We’ve been busy all summer with ICE submissions and we are grateful for your trust and confidence in our team. We are also happy to have such good people on the team, whom I count on for the professional services they deliver to you. On a personal note, my two children enter their senior year of high school and the college tours have begun in earnest. I am approaching this coming year with excitement and appreciation. I am excited to witness my children’s transition into adulthood and I am so appreciative to be working in a company where family comes first and life balance is important.